Omnichannel inbox
Voice, live chat, WhatsApp, SMS, and email handled in one agent interface.
3CX Contact Center
Design and launch modern customer service operations with 3CX contact center capabilities — omnichannel, measurable, and built to scale.
Capabilities
Everything your service team needs
Queues & routing
Distribute calls by skill, priority, and availability to cut wait times.
Recording & QA
Record interactions for quality, compliance, and agent coaching.
Wallboards & reporting
Real-time wallboards plus scheduled reports on SLAs and queue health.
IVR & callbacks
Self-service menus and queued callbacks to deflect and smooth demand.
Supervisor tools
Listen in, whisper, and barge to support agents live.
What changes for your customers
- Faster answers and shorter queues
- Consistent service across every channel
- Fewer transfers with smarter routing
- Decisions backed by real-time and historical data
Contact center — quick answers
Which channels does the 3CX contact center support?
Voice plus live chat, WhatsApp, SMS, and email — handled together in the agent interface so customers get a consistent experience.
Can supervisors monitor performance in real time?
Yes. Live wallboards show queue status and agent activity, and supervisors can listen in, whisper, or barge to assist.
Do contact center features need a specific edition?
Queues, recording, and reporting are available from the PRO edition; ENT adds skills-based routing and more. ECOLOR helps you pick the right fit.
Upgrade your customer experience
ECOLOR designs and implements a 3CX contact center tuned to your channels, volumes, and SLAs.