3CX licensing and sizing
Start with how your organization communicates at its busiest time, then match the required capabilities to BASIC, PRO, ENT/AI, or ENT+.
SC represents internal and external calls happening at the same time.
Employee numbers help planning, but they do not directly equal simultaneous calls.
Queues, conferences, call patterns, and busy periods all influence sizing.
These positions are a practical starting point. ECOLOR confirms the final edition and SC capacity after technical sizing.
3CX
3CX
3CX
3CX
A concise view for initial planning; the current license quotation and technical design remain the final scope.
BASICOrganizations that need dependable business telephony without contact-center or advanced integration requirements. | PROGrowing organizations that need queues, supervisors, recording, reporting, CRM, APIs, and business messaging. | Enterprise AIENT/AIOrganizations planning AI Agents, eligible Teams integration, AI analytics, advanced integrations, or resilient PBX architecture. | ENT+Organizations that want managed 3CX cloud call transcription with usage bundled into the current license quotation. | |
|---|---|---|---|---|
| Core telephony | Included | Included | Included | Included |
| Queues and contact center | Not included | Included | Included | Confirm with current sizing |
| Call recording | Not included | Included | Included | Confirm with current sizing |
| CRM and APIs | Not included | Included | Included | Confirm with current sizing |
| Reporting and wallboards | Basic reports | Included | Included | Confirm with current sizing |
| Microsoft Teams | Not included | Not included | Requires prerequisites | Confirm with current sizing |
| AI Agents | Not included | Not included | Requires prerequisites | Confirm with current sizing |
| Voicemail and call transcription | Not included | Requires prerequisites | Requires prerequisites | 3CX cloud path |
| AI summaries and sentiment | Not included | Requires prerequisites | Requires prerequisites | Requires prerequisites |
| PBX failover | Not included | Not included | Requires eligible architecture | Confirm with current sizing |
| Deployment considerations | Hosted by 3CX at 16SC+ | Hosted, private cloud, or on-premise | Capability-specific requirements | Confirm current package |
| Best suited for | Core business telephony | Contact-center operations | Enterprise AI and resilience | Managed cloud transcription |
| Request sizing | Request sizing | Request sizing | Request sizing |
Organizations that need dependable business telephony without contact-center or advanced integration requirements.
Growing organizations that need queues, supervisors, recording, reporting, CRM, APIs, and business messaging.
Organizations planning AI Agents, eligible Teams integration, AI analytics, advanced integrations, or resilient PBX architecture.
Organizations that want managed 3CX cloud call transcription with usage bundled into the current license quotation.
Transcription availability depends on the selected edition, SC capacity, provider, and deployment method. ECOLOR confirms the applicable path during sizing.
Use this flow to begin the conversation—not as an automatic final recommendation.
A business phone system without queues, recording, CRM, advanced integrations, or AI.
Queues, recording, CRM, reporting, wallboards, messaging, and supervisor workflows.
AI Agents, eligible Teams integration, AI analytics, advanced APIs, or qualified failover.
Managed 3CX cloud transcription with bundled usage defined in the current quotation.
A short discovery session turns business demand into an edition, SC capacity, deployment model, and implementation scope.
Saudi sizing and pricing
Visible global prices are reference points, not permanent Saudi selling prices. Tax, VAT, exchange rates, hosting, provider services, implementation scope, and the live license quotation can change the final commercial offer.
3CX commercial licensing is annual and system-based. The selected SC capacity represents the number of active internal and external calls at the same time, while the permitted and recommended user ranges depend on the current SC tier.
No. User count is one input, but peak calls, queues, conferences, recording, transcription, integrations, sites, and resilience requirements determine the appropriate edition and capacity.
The final Saudi offer can be affected by the live 3CX quotation, taxes, exchange rates, hosting, SIP and third-party services, hardware, implementation, and support scope. ECOLOR therefore provides a current scoped quotation.
Continue to the most requested 3CX topics.
