3CX Editions & Pricing
Choose the right 3CX edition based on concurrent calls, branches, contact center depth, integrations, and support expectations.
3CX editions at a glance
3CX is licensed per system by simultaneous calls — not per user — so you scale capacity, not headcount. Compare the capabilities of each edition, then request a scoped quote for your environment.
SMBSmaller teams getting started | PopularPROGrowing teams & contact centers | EnterpriseENTLarge, multi-branch enterprises | |
|---|---|---|---|
| Web client, desktop & mobile apps | |||
| Video conferencing | |||
| Live chat, WhatsApp & SMS | |||
| Call queues | |||
| Call recording | |||
| CRM integration | |||
| Microsoft 365 integration | |||
| Reporting & analytics | Basic | Advanced | Advanced |
| Listen in / Whisper / Barge | |||
| Skills-based routing | |||
| Standby / failover license | |||
| Custom IP phone & web client logo | |||
| Cloud, on-prem or hybrid hosting | All | All | All |
| Request a quote | Request a quote | Request a quote |
SMB
Smaller teams getting started
- Web client, desktop & mobile apps
- Video conferencing
- Live chat, WhatsApp & SMS
- Call queues
- Call recording
- CRM integration
- Microsoft 365 integration
- Reporting & analytics
- Basic
- Listen in / Whisper / Barge
- Skills-based routing
- Standby / failover license
- Custom IP phone & web client logo
- Cloud, on-prem or hybrid hosting
- All
PRO
Growing teams & contact centers
- Web client, desktop & mobile apps
- Video conferencing
- Live chat, WhatsApp & SMS
- Call queues
- Call recording
- CRM integration
- Microsoft 365 integration
- Reporting & analytics
- Advanced
- Listen in / Whisper / Barge
- Skills-based routing
- Standby / failover license
- Custom IP phone & web client logo
- Cloud, on-prem or hybrid hosting
- All
ENT
Large, multi-branch enterprises
- Web client, desktop & mobile apps
- Video conferencing
- Live chat, WhatsApp & SMS
- Call queues
- Call recording
- CRM integration
- Microsoft 365 integration
- Reporting & analytics
- Advanced
- Listen in / Whisper / Barge
- Skills-based routing
- Standby / failover license
- Custom IP phone & web client logo
- Cloud, on-prem or hybrid hosting
- All
What determines the right edition
Simultaneous calls
Peak concurrent call volume sets your license tier — the core sizing input for 3CX.
Branches & SBC
Multi-site topology and SBC bridging for remote offices influence architecture and edition.
Contact center depth
Queues, recording, wallboards, and supervisor tools point you toward PRO or ENT.
Integrations
CRM, Microsoft 365, and custom workflows determine the features your edition must include.
Editions & licensing — quick answers
Is 3CX priced per user?
No. 3CX is licensed per system by the number of simultaneous calls your organization needs, so adding users does not increase the license cost directly.
Which edition is right for an enterprise contact center?
Most enterprise contact centers need PRO or ENT for call queues, recording, reporting, and supervisor tools. ENT adds skills-based routing, standby licensing, and custom branding.
Can we change editions or capacity later?
Yes. You can scale simultaneous-call capacity and move between editions as your needs grow. ECOLOR helps you plan renewals and right-size at each stage.
Not sure which edition fits?
Tell us your call volume, branches, and integration needs — we'll recommend the right edition and scope a quote.