Licensing Strategy
Planning Current 3CX Editions for Saudi Organizations
A conservative framework for simultaneous-call sizing, edition selection, and third-party prerequisites.
Reviewed by ECOLOR Technologies
Technical review date:
Current 3CX commercial licensing is annual and system-based by simultaneous calls (SC), which count calls in progress whether internal or external. The live pricing tool and quote remain the authority for current capacity, configured-user limits, and commercial terms.
Use current edition names
- BASIC: core calling and basic reporting, with explicit exclusions including queues, recording, CRM/API, Teams, AI Agents, failover, and transcription.
- PRO: documented for core contact-center, CRM, reports, queues, wallboards, messaging, and recording capabilities.
- ENT/AI: adds eligible enterprise, Teams, AI, and failover capabilities with prerequisites. Teams and the self-hosted transcription engine require at least 16SC.
- ENT+: a transcription-focused enterprise package. Eligible SC capacity, provider path, and bundled usage are confirmed in the current quotation.
Record external dependencies
Microsoft Teams requires eligible Microsoft licensing and configuration. AI Agents require a paid OpenAI account. SIP trunks and messaging channels require supported or eligible providers and accounts. These costs and responsibilities are not automatically included in a 3CX edition.
Official sources
Sources reviewed July 18, 2026. Revalidate entitlements, pricing, and prerequisites at quote and implementation time.